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Welcome to the on-line headquarters of Service Quality Institute, the global leader in customer service training. In this web site you will find ideas, skills tools and products to keep your customers, improve the morale of your employees and turn your company into a more efficient and productive organization:

  • MULTIPLE USERS - OBTAIN INFORMATION on how to receive special volume rates and other optional customization features for our certified online customer service training programs. Just click here.
  • A list of training programs with tools, videos, facilitation manuals and programs on customer service skills.
  • A bookstore exclusively dedicated to customer service skills.
  • Tips and ideas on how to build a service culture within your organization.
  • An extensive press releases section and ideas on how to improve the customer service in your organization.
  • Free subscription to our bi-weekly, strategic email newsletter: The Customer Service Strategy


The goal? More customers, more sales, loyal customers, and a workforce devoted to making your customers happy.

From video-based programs to strategic seminars and advanced customer service skills training systems with the support of internal facilitators, our skills training technology produces immediate and measurable results.

If you are trying to gain your customers' loyalty, Service Quality Institute has the solution for you, with the appropriate technology for each level of your organization:

  • Front-line employees
  • Middle management
  • Top executives

For further information about any of the products described in this web site, or if you want personal attention of one of our customer service representatives, click here.


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Service First ”The Customer Service Video Library”
Service First ”The Customer Service Video Library”
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Achieving Excellence Through Customer Service by John Tschohl
Achieving Excellence Through Customer Service by John Tschohl
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Customer is Boss:A Practical Guide for Getting What You Paid For and More, by John Tschohl
Customer is Boss:A Practical Guide for Getting What You Paid For and More, by John Tschohl
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eService: Speed, Technology and Price built around Service by John Tschohl
eService: Speed, Technology and Price built around Service by John Tschohl
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Loyal For Life by John Tschohl
Loyal For Life by John Tschohl
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CA$HING IN: Make More Money, Get a Promotion, Love Your Job, by John Tschohl
CA$HING IN: Make More Money, Get a Promotion, Love Your Job, by John Tschohl
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Service First Video Library Home Page
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